TERMS AND CONDITIONS OF SALE OF Sweet Indulgence (V1.4 – 3/1/24)
1 DEFINITIONS
1.1 “Buyer” means the individual or organisation who buys or agrees to buy the Goods from the Seller;
1.2 “Contract” means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions;
1.3 “Goods” means the articles that the Buyer agrees to buy from the Seller;
1.4 “Seller” means Sweet Indulgence of 11 Farriers Gate, Chatteris, Cambridgeshire, PE16 6AY, that owns and operates www.sweetindulgencegf.com
1.5 “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller;
1.6 “Website” means www. sweetindulgencegf.com
2 CONDITIONS
2.1 Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer under the Consumer Contract Regulations (2014) and the Sale of Goods Act (1979).
2.2 These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.
2.3 Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.
2.4 Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller.
2.5 Any complaints should be addressed to the Seller’s address stated in clause 1.4.
3 ORDERING
3.1 All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.
3.2 Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and process a full refund within 72 hours.
3.3 When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in FAQ section.
3.4 The buyer is responsible for confirming, before ordering, that the goods ingredients meet the Allergen, Intolerance, Dietary and Lifestyle requirements of the goods final recipient.
4 PRICE AND PAYMENT
4.1 The price of the Goods shall be that stipulated on the Website. The price is INCLUSIVE of VAT (if applicable). The price EXCLUDES delivery charges.
4.2 The total purchase price, including VAT (if applicable) and delivery charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.
4.3 After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel if the Buyer is a Consumer.
4.4 Payment of the price plus VAT (if applicable) and delivery charges must be made in full before dispatch of the Goods.
5 RIGHTS OF SELLER
5.1 The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.
5.2 The Seller reserves the right to withdraw any Goods from the Website at any time.
5.3 The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.
6 DELIVERY
6.1 Goods supplied within the UK will normally be delivered within 3 to 5 working days of acceptance of order.
6.2 The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.
6.3 Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
6.4 Buyers consent to our delivery courier leaving your Goods with a neighbour if you are not available at the agreed time of delivery.
6.5 Risk in the Goods shall pass to the Buyer upon delivery of the Goods, or where the Buyer fails to take delivery at the agreed time, at the time delivery was attempted.
6.6 Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.
6.7 Goods are quality checked prior to leaving the Seller, we cannot accept liability for the Goods condition once they have left our control.
6.8 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller by email: to info@sweetindulgencegf.com or using this FORM within 5 days if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.
7 CANCELLATION AND RETURNS
7.1 Buyers have a period of 5 days after the date of receiving Goods, within which they can cancel their order.
7.2 Confirmation of your request to cancel an order must be received in writing/email and include the order number and contact information for identification. You will receive return instructions via email, including the return shipping address.
7.3 After requesting to cancel an order, or a claim of defect or damage is made, Buyers have 5 days in which to return the Goods to us. Within this time frame the Buyer can choose to cancel the order and be refunded, or to exchange any goods for a different size or item.
7.4 Buyers are obligated to return the Goods to us via a tracked or recorded postal service to ensure that the Goods are received – E.G. Royal Mail 1st Class Recorded. We are unable to refund your order if the Goods are not received.
7.5 The Buyer is responsible for paying the cost of returning the order.
7.6 Goods must be returned in the original condition, with any packaging and labels still intact.
7.7 Whilst in possession of the Goods, the Buyer is under duty to keep any items and take responsible care of them. The extent to which a Buyer can handle the Goods is the same as it would be if you were assessing them in a shop.
7.8 A deduction from the refunded amount can be made if the value of the Goods has been reduced as a result of being in the Buyer’s possession.
7.9 Buyers refund will be processed within 72 hours of either the returned Goods being received by the Seller, or the Buyer providing evidence of having returned the Goods (for example, a proof of postage receipt from the post office). The amount paid for the Goods including delivery charge will be refunded. ‘Seller Protection’ is provided by PayPal in conjunction with the Consumer Protection (Distance Selling) Regulations 2000.
7.10 Buyers requesting to cancel an order and obtain a refund before the products have been dispatched, will have the refund processed within 72 hours. The refund will be into the account where payment was first taken.
8 PRIVACY
This is covered in a separate document Privacy Policy.
9 LIMITATION OF LIABILITY
9.1 Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.
9.2 Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller’s agents or employees.
10 WAIVER
No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.
11 FORCE MAJEURE
The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
12 SEVERANCE
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
13 CHANGES TO TERMS AND CONDITIONS
The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.
14 GOVERNING LAW AND JURISDICTION
These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.